Privacy Policy
How Pyramids Hookah Lounge & Bar collects, uses, and protects your information.
1. About Us
This Privacy Policy describes how Pyramids Hookah Lounge & Bar ("Pyramids," "we," "us," or "our") collects, uses, and safeguards information from visitors, customers, and members of our VIP rewards program. By using our website, joining the VIP program, or opting in to SMS messaging, you agree to the practices described below.
2. Information We Collect
- Name — for reservations, VIP rewards, and account creation
- Phone number — for SMS notifications, reservation confirmations, loyalty/rewards updates, event notifications, VIP offers, and customer support messaging
- Email address — for account access, confirmations, and promotional updates
- Loyalty & check-in data — visits, points, rewards earned and redeemed
- Usage data — basic analytics on how you interact with our website
3. How You Opt In
You may opt in to receive SMS messages from Pyramids in any of the following ways:
- Scanning a Pyramids QR code in our venue and submitting your phone number
- Signing up on the VIP rewards website at vip.pyramidshookahloungebar.com
- Providing your phone number in person at the lounge and confirming opt-in
You must be 21 years of age or older to opt in. Consent to receive SMS messages is not a condition of any purchase or of visiting our venue.
4. How We Use Your Information
- Manage VIP rewards and loyalty memberships
- Process and confirm table reservations
- Send event notifications, VIP offers, and promotional announcements (with consent)
- Provide customer support messaging
- Improve our services and customer experience
5. SMS Messaging & Consent
By providing your phone number and opting in, you agree to receive recurring SMS messages from Pyramids Hookah Lounge & Bar including reservation confirmations, VIP rewards updates, loyalty point notifications, event announcements, promotional offers, and customer support messaging.
- Message frequency varies based on activity and promotions.
- Message & data rates may apply. Check with your mobile carrier.
- Reply STOP at any time to unsubscribe from SMS messages.
- Reply HELP for assistance, or contact us at 682-597-5236.
- Consent to receive SMS is not a condition of any purchase.
- Carriers are not liable for delayed or undelivered messages.
6. We Do Not Sell or Share Your Data
Pyramids Hookah Lounge & Bar does not sell, rent, or share your personal information — including phone numbers and SMS opt-in data — with third parties for their marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Data Protection
We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to data is restricted to authorized personnel only.
8. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at the details below. You may also opt out of SMS at any time by replying STOP to any message.
9. Contact
Pyramids Hookah Lounge & Bar
7901 Mid Cities Blvd #198, North Richland Hills, TX
Phone: 682-597-5236